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- The situation quickly became concerning, with calls for transparency from users and experts.
- , even suggesting that switching DNS servers to Google’s would allow some users to temporarily regain access. However, this maneuver didn’t work for everyone, and OpenAI quickly clarified that the problem stemmed from its internal systems.
This morning, September 3, 2025, OpenAI’s ChatGPT platform experienced a major outage affecting thousands of users, particularly in France. Complaints poured in on Down Detector, revealing a wave of frustration over a service that suddenly became unresponsive. A partial outage, certainly, but one that raises questions about the reliability of artificial intelligence and its applications in our daily lives. On September 3, 2025, OpenAI confirmed a major outage affecting its popular artificial intelligence platform, ChatGPT. Thousands of users, particularly in France, took to various platforms to express their frustrations over critical malfunctions. Chat, image, and file functionality were severely affected, leaving many users in limbo.Outage detected in the early hours of the morning.The first signs of failure were noted around 10:30 a.m. French time. Although the ChatGPT interface remained accessible and users could submit queries, no feedback was provided. This deafening silence from the chatbot, which was supposed to be hyper-responsive, left users perplexed and irritated. No answers appeared, even for simple questions. In barely an hour, complaints multiplied. Around 10:00 a.m., Down Detector reported more than 600 complaints in France, with a concentration of reports in urban areas. But this problem was not isolated to France. Users around the world, including the United States, India, and the United Kingdom, also reported difficulties. OpenAI Responds to the CrisisAt
11:10 UTC , OpenAI officially acknowledged the issue, updating its status page and stating that an investigation was underway. Fifteen minutes later, the company clarified that it was exploring the root cause.
The situation quickly became concerning, with calls for transparency from users and experts.
At 12:13 PM, OpenAI updated its status to announce that the issue had been identified and that technical teams were working on a solution. But what exactly caused this outage? The company remained silent, sowing more questions than answers.
Speculation on the origin of the problems Speculation arose regarding the nature of this outage. Some theories suggested a DNS malfunction
, even suggesting that switching DNS servers to Google’s would allow some users to temporarily regain access. However, this maneuver didn’t work for everyone, and OpenAI quickly clarified that the problem stemmed from its internal systems.
Gradual Return of Functionality At1:00 PM UTC , reports began to emerge of a gradual return of ChatGPT’s functionality. Although some users were able to regain access, OpenAI had not yet approved a full resolution of the incident. For those in urgent need, the ChatGPT mobile app on iOS and Android remained operational, providing relief to millions of users.In the meantime, this incident raises various questions about OpenAI’s infrastructure and the reliability of artificial intelligence services in the face of growing challenges. To stay informed about the status of ChatGPT, an informative article has been published on
Check ChatGPT status , offering steps to address the unexpected in the event of an issue.
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